Thank you for purchasing from OSIM-Asia’s No.1 on Healthy Lifestyle Brand. As you begin to use your OSIM product, you will enjoy the peace of mind of knowing that OSIM products are built to the most demanding world-class standards. It is OSIM’s core value of design, develop, manufacture, and deliver innovative, high-quality healthy lifestyle products that inspire the wellbeing of each individual. We appreciate your commitment to our mission and our products and are pleased to let you know that the OSIM Massage Chair that you purchased comes with a limited one-year warranty.

Please read the following warranty information for important disclosures before using your new OSIM product(s).


The warranty begins on the original purchase date / date of delivery. Warranties are valid only if you made your purchase from an official OSIM outlets in New Zealand. In the unlikely event that your chair malfunctions or requires repair, please email to info@osim.co.nz or contact OSIM New Zealand on +64 9 366 6633. Proof of purchase (i.e. invoice or purchase receipt) must be presented for warranty verification. 

Brand-new massage chairs come with one-year warranty with location requirement as following:

If you are in Auckland, OSIM New Zealand offers 1st year of all-inclusive warranty including parts and labours and a one-time complimentary leather pad replacement if not causing by human damage.

If you are outside of Auckland, the service and maintenance of your chair is required to be performed at our service depot. Customers shall be responsible on the round-trip transportation cost. Quotation will be given at the time of request and charge upon distance. OSIM New Zealand offers 1st year of free parts and labours and a one-time complimentary leather pad replacement if not causing by human damage.

From second year and onward, all other chargeable fees such as transportation, parts, inspection, and labour will be applicable to customers upon distance of our service depot location to customer’s address.

The following condition are not covered under warranty for leather pads:

Wear and tear, abuse and neglect, physical damage from pets, odors, scratching or peeling of leather. All damages will require trained technician from OSIM New Zealand to be determined.

Extended Warranty

The extended warranty may only be purchased on the same day when you made the purchase for massage chair. The extended warranty period begins upon expiration of the standard warranty period.

The extended warranty includes free parts and labour during the entire period of the extended warranty term period.

If the product is replaced during the extended warranty period, the extended warranty automatically terminates upon replacement.

Both standard and extended warranties are not transferable to a new owner, in the event of sale of the product.


The warranty is non-transferable and only valid for the original consumer sale of a genuine product and has not been misused or damaged in any way that is beyond the control of OSIM New Zealand. OSIM New Zealand reserves the right to do warranty work at the service depot.

All service covered by this warranty must be approved by OSIM New Zealand and repairs performed by authorized technicians.

The warranty excludes cosmetic items such as fabrics, woods, foam, pads, plastics, upholsteries, or any exterior coverings.

The warranty excludes the damage as a result of normal wear and tear.

This warranty excludes damages due to shipping and handling.

OSIM is not responsible in any way for losses, damages or inconvenience caused by equipment failure.

The warranty does not apply to rental, business, commercial, institutional, or other non-residential users.

The warranty does not apply if the serial number has been altered or removed from the product.

The warranty excludes any damages resulting from: improper installation (unless installation completed by OSIM), unauthorized repairs or modifications, improper use of power supply, dropped product, failure to provide manufacturer’s recommended maintenance, moving the product, theft, abuse, misuse, neglect, vandalism, or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or any exposure to weather conditions).

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